General Conditions:
This agreement is between the customer and Mansfield Oil & Energy Co., Inc., herein referred to as the Company. This agreement will automatically suspend if the customer ceases to pay for repair, parts, labor or other chargeable items when due, or renders or permits anyone other than the Company to perform service to oil/gas, air conditioning, or heat pump system. and associated equipment, unless instructed by he Company before hand. There shall be no obligation upon the Company to perform any service or provide parts after termination of this agreement. Upon termination there will be no refund or credits allowed. this agreement is transferable.
This agreement is offered to all customers subject to an inspection and approval of their equipment. If upon inspection, customer’s equipment is found to be unacceptable or obsolete, customer’s contract coverage will be cancelled and prorated refund will be returned to the customer. Repairs required to place equipment in acceptable conditions are excluded and will be charged separately.
This agreement will become effective immediately following the inspection and approval of the customers equipment ,as required above, and payment of the Air Conditioning Service Plan Guardian Maintenance Plan or any agreed upon plan chosen will be due and payable. This agreement is for a 12 -month period and will automatically renew. IF the customer cancels the plan for any reason before the end of the service period, the customer is responsible for the remaining balance of the service plan. The plan and billing will renew automatically at the annual start date unless cancelled by either party with written notice at least 30 days prior to the anniversary date.
Priority Service is defined as first available service and will be billed at normal business hour rates (M-F 8:00AM -5:00PM) Priority Service provided on holidays and outside of the normal hours will be subject to prevailing rate of 1.5 times with a minimum of one hour of labor.
Only Emergency service will be performed outside of normal working hours. Emergency Service shall be defined as heat or air conditioning problem creating an unsafe condition or causing damage to property. Non-emergency work, if requested, will be billed at our standard overtime rates.
This agreement does not cover repair or service of this equipment damaged due to fire, flood, lightning, freeze- up acts of God, or civil disturbance.
The Company’s obligation to furnish parts specifically listed herein shall be subject to the availability of parts through usual supply sources.
The Company shall be liable solely for repairs to the covered equipment. Under no circumstances shall the Company be liable for any consequence or resultant damages or injury ( including death ) to persons or property, nor for damages resulting from defective equipment; loss of damage resulting for operation or non- operation of said equipment delays in performing service; making repairs or installations of parts because of strikes , accidents, explosions, or shortage or due to other conditions beyond the control of the Company.
The 10% service repair discount associated with the Air Conditioning Service Plan is only eligible toward the replacement/repair on the existing cooling system in place. The respective plan discount will not be valid toward service work associated with upgrading equipment, converting energy sources, or new equipment installations.
This agreement contains the entire agreement of the parties hereto and there are no promises, terms, conditions, or obligations other than printed herein.
Customer will receive an annual $10.00 discount on any bundled service plans upon renewal.
Customers who choose to pay their Service Plan Monthly will be automatically billed through your MasterCard, Visa, Discover credit card, or bank debit card.
This agreement applies to homeowners and small businesses.